Compass Medical, P.C.
  • Business Office - Staff
  • East Bridgewater, MA, USA
  • Full Time

Medical, Dental, 401k with company contribution, PTO & more!


Compass Medical is a physician owned & directed healthcare company and is affiliated with Steward Healthcare Systems. Compass Medical is a fully integrated healthcare provider that offers high quality healthcare solutions from several locations south of Boston, Massachusetts. We offer Primary Care, Walk-In Urgent Care, limited Specialty Care - including Cardiovascular, Radiology & Imaging, Medical Laboratory, and more.

Scheduled Hours per week:    40 per week
Work Schedule:   Monday to Friday: The schedule is typically 8a - 5p, once fully trained this position will be required to go into the weekend on-call rotation and work the 1pm - 10pm weekday shift on a rotating basis.

Location:  Compass Medical Business Office, East Bridgewater

The IT System Support Tech Tier I is a non-exempt, non-clinical position responsible for providing end user technical support company-wide.

Principal Duties and Responsibilities:  

  • Working with end users to identify and resolve technical issues by listening, understanding and asking concise and accurate questions
  • Researching end user technical difficulties as needed
  • Providing technical solutions for end users
  • Escalating difficult matters as necessary for further evaluation
  • Accurately documenting end user and system issues
  • Participating in after hours on call rotation.
  • Other duties as assigned

Qualifications:

  • Knowledge of HIPAA.
  • Knowledge of Windows 7
  • Basic knowledge of Active Directory
  • Basic knowledge of Citrix is a plus
  • Knowledge of MS Office 2010, 2013
  • Basic knowledge of IT ticketing systems

Skills and Abilities:

  • Excellent interpersonal skills with the ability to speak with clarity via telephone and in-person
  • Ability to listen and exercise patience to resolve IT matters, particularly with non-technical users
  • Ability to maintain composure and professionalism during difficult customer encounters and/or crisis situations
  • Excellent communication skills, with ability to express verbally and in writing technical knowledge, procedures, and processes in clear, orderly and easily understood presentation
  • Excellent time management and organizational skills with the ability to multitask
  • Ability to process information in a logical manner (aid in troubleshooting and diagnosing computer-related problems/issues) 
  • Ability and desire to learn new skills and the flexibility to adapt to changes in technology and the work environment
  • Ability to work both independently and cohesively within the team environment
  • Ability to work within a flexible schedule, including occasional evening and weekend shifts and multiple locations

 

Working Conditions:

  • This is a sedentary position and may require extended periods of time at a work station using a keyboard and mouse
  • Frequent talking, hearing, and occasionally walk, stand, stoop, kneel, crouch, lift, and ability to adjust vision for close visualization-oriented tasks
  • Work is performed in a call center in an indoor environment and with both natural and artificial lighting.
  • Exposure to patients in various states of hygiene & emotional condition
  • Potential risk of exposure to blood borne and airborne pathogens and bodily fluids
  • Potential exposure to communicable virus, disease and infection
  • Potential exposure to patients with traumatic medical situations or patients experiencing pain or discomfort
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

________________________________________

Please apply on-line. Please no telephone calls. Please no faxing, mailing or hand-delivering resumes.
ALL INQUIRIES HANDLED WITH CONFIDENTIALITY.

PLEASE DO NOT CONTACT OUR IT DEPARTMENT FOR INFORMATION.

Compass Medical Business Office
362 North Bedford Street Route 18
East Bridgewater, MA 02333

www.CompassMedical.net

 

Compass Medical, P.C.
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