Compass Medical, P.C.
  • Business Office - Staff
  • East Bridgewater, MA, USA
  • Full Time

Medical, Dental, 401k with company contribution, PTO & more!

Compass Medical is a physician owned & directed healthcare company and is affiliated with Steward Healthcare Systems. Compass Medical is a fully integrated healthcare provider that offers high quality healthcare solutions from several locations south of Boston, Massachusetts. We offer Primary Care, Walk-In Urgent Care, limited Specialty Care - including Cardiovascular, Radiology & Imaging, Medical Laboratory, and more.

Scheduled Hours per week:    40 per week
Work Schedule:   Monday to Friday: The schedule is typically 8a - 5p, once fully trained this position will be required to go into the weekend on-call rotation and work the 1pm - 10pm weekday shift on a rotating basis.

Location:  Compass Medical Business Office, East Bridgewater

The IT System Support Tech Tier I is a non-exempt, non-clinical position responsible for providing end user technical support company-wide.

Principal Duties and Responsibilities:  

  • Working with end users to identify and resolve technical issues by listening, understanding and asking concise and accurate questions
  • Researching end user technical difficulties as needed
  • Providing technical solutions for end users
  • Escalating difficult matters as necessary for further evaluation
  • Accurately documenting end user and system issues
  • Participating in after hours on call rotation.
  • Other duties as assigned


  • Knowledge of HIPAA.
  • Knowledge of Windows 7
  • Basic knowledge of Active Directory
  • Basic knowledge of Citrix is a plus
  • Knowledge of MS Office 2010, 2013
  • Basic knowledge of IT ticketing systems

Skills and Abilities:

  • Excellent interpersonal skills with the ability to speak with clarity via telephone and in-person
  • Ability to listen and exercise patience to resolve IT matters, particularly with non-technical users
  • Ability to maintain composure and professionalism during difficult customer encounters and/or crisis situations
  • Excellent communication skills, with ability to express verbally and in writing technical knowledge, procedures, and processes in clear, orderly and easily understood presentation
  • Excellent time management and organizational skills with the ability to multitask
  • Ability to process information in a logical manner (aid in troubleshooting and diagnosing computer-related problems/issues) 
  • Ability and desire to learn new skills and the flexibility to adapt to changes in technology and the work environment
  • Ability to work both independently and cohesively within the team environment
  • Ability to work within a flexible schedule, including occasional evening and weekend shifts and multiple locations


Working Conditions:

  • This is a sedentary position and may require extended periods of time at a work station using a keyboard and mouse
  • Frequent talking, hearing, and occasionally walk, stand, stoop, kneel, crouch, lift, and ability to adjust vision for close visualization-oriented tasks
  • Work is performed in a call center in an indoor environment and with both natural and artificial lighting.
  • Exposure to patients in various states of hygiene & emotional condition
  • Potential risk of exposure to blood borne and airborne pathogens and bodily fluids
  • Potential exposure to communicable virus, disease and infection
  • Potential exposure to patients with traumatic medical situations or patients experiencing pain or discomfort
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Please apply on-line. Please no telephone calls. Please no faxing, mailing or hand-delivering resumes.


Compass Medical Business Office
362 North Bedford Street Route 18
East Bridgewater, MA 02333


Compass Medical, P.C.
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